Potomac Crossing Association
 
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FAQ's
 
 
 

 
Buying and Selling
  • I’m selling my home, do I have to contact the HOA for anything?
    Yes! If you are selling your home, you are required to provide your buyers with a Resale Package. This package includes all the updated Rules and Regulations for the community as well as a current year budget, newly adopted resolutions, newly adopted rules and regulations and most importantly, an inspection letter that identifies to the potential buyers any problems with the property. Please contact PMP to order your resale package at 703-771-9355. They take about a week to prepare.

Community Life
  • How can I pay my HOA fees?
    PMP is excited to announce effective January 1, 2010 we will be transferring your association’s banking relationship to Community Association Banc (CAB), a division of Mutual Omaha Bank. Please visit their website at cabanc.com for more information about the new relationship between your association and Community Association Banc.
     
     
    Questions and Answers for Homeowners:
     
    When will I begin to make my HOA payment to Community Association Banc?
     
    Effective January 1, 2010, or upon receipt of the 2010 payment coupons, all payments must be made to our new banking institution, CAB. The Association's operating account has already been established and CAB is capable of processing your payment.
     
    What are my payment options?
     
    •Coupon payment- Coupon booklets will be mailed in mid-December with the new banking information. PLEASE REMIT ALL 2010 PAYMENTS TO CAB AT THE ADDRESS SHOWN ON THE COUPON. If you have not received your coupon booklet, or the coupon booklet was incorrect, please contact PMP at 301-694-6900 x1010.
    • Recurring ACH/direct debit through PMP- During the transition process, the ACH was delayed. However, if you were using this option, PMP has transferred your current information to the new bank. January and February have been drafted. The March ACH will be processed on a normal schedule. To enroll in direct debit through PMP please complete this form and return to PMP.
    • If you were set up for Recurring payments through SmartStreet- This option is no longer available. Other payment arrangements should be made.
    •One time E-check- Log on to cabanc.com and click on the Homeowners tab, then click on “Homeowner Pay Assessment by E-check”. Please have your coupon ready.
    •One time credit card - Log on to cabanc.com and click on the Homeowners tab, then click on “Homeowner Pay Assessment” by Credit Card. Please have your coupon ready. Credit cards accepted are MasterCard, American Express and Discover.
    • Electronic Bill Payer: What should I do to inform my bank of the change? If you are currently making your payment using an on-line banking system via your bank, you will need to change the payment address. Payments made to the old address will be returned to you and may result in a late fee. Please find new address below.
    < Your Association's Name>
    PO Box 62678
    Phoenix AZ 85082-2678
     
    What will happen if I pay my HOA dues to the wrong bank?
    Payments received by SmartStreet will be returned to the Homeowner. Other payment arrangements should be made.
    Will my account number change?
    Yes. PMP will be issuing a personalized letter to each unit owner with their new account number and log-in pass code by the end of March. CAB will be able to read either the new account code or the one printed on the payment coupon. Please include either number on all payments.
    We appreciate your patience during this conversion; please know that we are committed to making the process go as smoothly as possible. Should you require assistance please call PMP at 1-800-336-8009, extension 1004 to speak to a Finance representative.
     
  • How do I contact PMP?
    PMP's office is located at 101 Blue Seal Drive, Suite 100, Leesburg, Va 20175.  You may reach our office during business hours at 703-771-9355.  In case of an after hours emergency, please call 1-800-336-8009.
     
    Your community manager is Kim Howell and can be reached at 703-771-9355 and kim.ch@pmpbiz.com
  • I’d like to attend a Board meeting, when are they?
     
     Board meetings are open to the residents, they are held every fourth Wednesday of the month. They are usually posted on the community sign. The meetings start at 7PM and there is a short session at the beginning of the meeting for a Homeowner Forum. If you have questions for the Board, please come and ask in person! We’d love to meet you!
  • I’d like to get involved and help out the community!
     
    Anyone is welcome to join a committee. There are several active committee’s within Potomac Crossing that are always looking for new members. The committee’s include the Pool Committee, Landscaping Committee, Social Committee, Newsletter Committee, Website Committee, and the Architectural Review Committee. If you are interested in joining a committee or volunteering your time to better the community, please contact PMP at 703-771-9355.

Conflict Resolution
  • Someone parked in my parking place! Can the HOA help?
     
     There is no reserved parking in Potomac Crossing. While some homeowners have set up a “reasonable and fair” parking plan on their blocks, there are no enforceable rules that the HOA can step in and enforce a parking plan. More information regarding reserved parking and Potomac Crossing can be found on this website under the documents section and Minutes. 

Remodeling
  • I need to paint my house and I’d like to keep it the same color, where do I get the paint?
    Sherwin Williams offers a discount to Potomac Crossing residents. They even have a paint book in the store that will help you to identify what color you house is. Please be sure to take a color sample. If you are changing the color of your trim, shutters or front door, you are required to submit an architectural application.
     
  • I’m making a change to my house, do I have to submit an application?
     
     You should submit an architectural application for any changes made to the “exterior” of your home. This includes, but is not limited to, color changes, additions, storm doors, sheds, fences, playsets and exterior decorative objects. Please refer to the architectural guidelines for a more specific list of requirements or contact PMP at 703-771-9355.

Snow
  • Where should we push or move snow?
    Snow removedfrom sidewalks, vehicles and parking places should be piled in your yard or other green spaces.
     
    DO NOT shovel snow back into the roadway. 
  • Who is responsible for snow removal?
    Homeowners are required to clear the sidewalks in front of there home.
     
    Roads in the single family sections are maintained by the Town of Leesburg.
     
    Roads in the townhome sections are maintained by the Association.